Here you will find details about our shipping prices & policies and our commitment to sustainability. We are a Canadian-based company and ship via Canada Post. All prices below are Canadian Dollars. We guarantee that your product will be shipped with 48 hours of your order being placed.
Shipping within Canada:
- FREE shipping on all orders over CAD $99
- FREE local pickup for residents in the Toronto & GTA area
- $9.99 Flat Rate Shipping on all orders $99 and under
Shipping to the USA:
- FREE shipping on all orders over CAD $129
- $15 Flat Rate Shipping on all orders $129 and under
- We offer calculated carrier rates to ensure customers are getting the most accurate rates for international shipment
Customs, Duties & Import Taxes:
The customer is responsible to pay any Customs, Duties & Import Taxes.
All orders are guaranteed to ship from our Toronto location within 48 hours unless it is a custom or pre-order product. Please contact us with any questions or concerns regarding your order or shipment and we will do our best to accommodate you.
Returned Shipped Items:
If a package wasn't able to be delivered to the customer and is, therefore, returned to The Playful Peacock, the customer is responsible for additional shipping charges to send the package back to The Playful Peacock.
Impact of COVID-19 on Shipping:
Due to additional safety precautions and increased package volume, some domestic deliveries may be slightly delayed. Some items crossing the international border may also experience longer than usual processing times.
We appreciate your patience and understanding as our shipping partners and their personnel work as quickly as possible to deliver your items safely.
We are committed to respecting and protecting our environment. We have partnered with two eco-friendly companies, EcoEnclose & NoIssue, to source the majority of our packing supplies. We also re-use any packing materials that we receive from our suppliers, ensuring that nothing goes to waste. We do not include paper invoices or bills in our packing boxes (unless specifically requested by the customer).