Returns & Exchanges
We value our customers and want to make sure you are completely satisfied with your purchase. If for some reason you are not 100% satisfied with your order please contact us as soon as possible at firstname.lastname@example.org.
We accept returns and exchanges within the first 30 days of purchase (**excluding sale or custom items). The items purchased must be returned in their original packaging and be in the same condition as when they arrived. Once it has been returned to us and inspected we will issue a refund or exchange for the product(s) within 5 days.
PLEASE NOTE: Shipping costs are the responsibility of the customer and we strongly encourage a trackable mail service when returning items to us, as we cannot be held responsible for merchandise damaged or lost in return shipment.
The Playful Peacock reserves the right to refuse returns or exchanges of any merchandise that does not meet the above return conditions.
A note about wooden toys:
Wood is a natural material and as such, there may be variations in the wood grain, color, knots, or texture of our products, as every piece is unique and no two will be alike. These unique variations are a beautiful reminder that your toy came from something natural and is not a sign of a defective product.
Our products are not massed produced, and because of this, there may occasionally be some slight variation in size.
A note about colours:
There may also be a difference in colour between what you see on your screen and what you receive in real life. This is due to different monitors and display calibrations.
If you have any concerns, please do not hesitate to contact us. We will do everything possible to make it right.