These questions tend to come up from time to time, so we thought an FAQ was in order! If there is something else you would like to know please don’t hesitate to contact us.
Do you design and make your products?
We do not. All of our products are sourced from various craftspeople around the world, most of which own small family shops, where everything is made by hand. We have amazing suppliers from 8 different countries (and we hope to add more soon!)
Where is The Playful Peacock located?
We are based in Toronto, Ontario, Canada, which is the traditional territory of the Anishinaabe people, including the Mississaugas of the Credit, Haudenosaunee, and Huron-wendat (Wyandot).
Do you have a physical store location?
We do not. Right now we only sell online.
How long does it take to ship my products?
We ship your product within 48 hours of placing your order. You can read more about our shipping policy here.
Do you ship internationally?
Yes we do!
Do you offer local pick up so I do not have to pay for shipping?
YES! We offer contactless porch pick up. Choose the “local pick up” option at checkout and we will contact you when your order is ready.
What is your return policy?
You can read about our return policy here.
What if I receive a wrong or damaged item?
We do our best to package everything very carefully, but sometimes mistakes happen or items get damaged in transit, and we are very sorry for this! If, upon inspection, you find an order is incorrect, damaged, or defective in any way, please contact us within 3 days of delivery and we will work with you to make it right.
What does "sustainably made" mean?
Producing a sustainable product means that what we create today will not impact future generations. You can think of it in terms of a life-cycle, where everything from the raw materials and processes used in making a product, to how the product is then used by the consumer, and finally, what the end of life of that product looks like (is it recyclable or biodegradable?). If I take the wooden toys in our shop, for example, all the wood is sourced from sustainably managed forests, where after harvesting, the trees are replaced and there is no ecological impact, like deforestation. The manufacturing process is all done by hand, so there is no carbon footprint, and wood is a natural material so it is biodegradable and doesn't end up in our landfills.
I'm by no means an expert in this area, but I hope that helps to shed some light on sustainability and why it’s an important part of our decision-making process when it comes to sourcing products.